Work with us

Key Responsibilities

• To operate a helpline service for victim/survivors, professionals and the wider community, you will conduct a full needs assessment, risk assessments and safety plan with a victim/ survivor, at the first point of contact and you will be the allocated worker overseeing the case management, by conducting person centred advice and support sessions to assist the service user with the development of their personal plan.
• Ensure effective access for all victim survivors of domestic abuse and encourage them to access support from the service, through proactive contact, rapport building and assessment.
• Hold and manage a varied and fluctuating caseload and working on a rota basis within the team to conduct comprehensive assessments of need and risk for any victim/ survivors experiencing domestic violence referred to the service. Carry out short and longer-term (when appropriate) risk management, safety planning and support and identify and refer to services appropriate to their needs in accordance with any charity (internal) or external agency guidance, policy and procedures.
• Attend multi-agency and partnership meetings as required and act in a consultancy/advisory capacity for external agencies, such as statutory and other relevant agencies, in line with your roles and responsibilities for this post.
• Advise service users of their rights and options for seeking help and support, develop person centred support plans, underpinned by empowerment strategies, making referrals and co- ordinating the provision of multi-agency support where necessary, and advocate on behalf of service users to ensure barriers to accessing support and protection are minimised with a trauma informed response.
• Proactively assess the needs and safety of service users at risk, giving due regard to internal/external policies and procedures and adhering to SWACA Safeguarding policy.
• Work with Head of Operations and senior management, to ensure all monitoring and evaluations are complete and accurate and fully maintained, in line with service specifications and contract SWACA is committed to safeguarding women, men, children and young people December 2025 KPI’s. To engage and encourage service users in the development/enhancement of service delivery. keeping managers informed of any issues and successes.
• Support new staff members/students and volunteers within the induction process to including shadowing and sharing knowledge of processes within the organisation to ensure a smooth delivery of service.
• To maintain accurate, up to date and relevant case notes on both the SWACA Case Management and Local Authority systems. Write internal and external reports where required, including safeguarding conference reports, court reports, legal aid letters, team meeting minutes and reports for monitoring etc.
• Working within the confines of confidentiality/GDPR, to ensure professional boundaries are always maintained when working with service users staff volunteers and external bodies.
• To continue personal development e.g. Attending training, supervision, team meetings as directed and keep up to date on relevant legislation, policy and practice.
• It is a requirement of the post alongside your agreed work pattern, that some evening and weekend work is undertaken for which time in lieu will be authorised.
• To promote the interests of the Charity by supporting fundraising and public relation events
• Other similar duties may be allocated from time to time, appropriate to the general character of the post.