Domestic Abuse Caseworker
This post is restricted to women applicants only under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975
Due to the nature of SWACA’s work, it will be necessary for an enhanced disclosure to be secured before employment commences.
A little about the role...To provide a direct support service to all victims / survivors of domestic abuse.
To operate a helpline service for victim/survivors, professionals, and the wider community, you will conduct a full needs assessment, risk assessments, and a safety plan with a victim/survivor at the first point of contact, and you will be the allocated worker overseeing the case management by conducting person-centred advice and support sessions to assist the service user with the development of their personal plan.
Ensure effective access for all victim survivors of domestic abuse and encourage them to access support from the service, through proactive contact, rapport building and assessment
Hold and manage a varied and fluctuating caseload and work on a rota basis within the team to conduct comprehensive assessments of need and risk for women experiencing domestic violence referred to the service. Carry out short- and longer-term (when appropriate) risk management, safety planning, and support, and identify and refer to services appropriate to their needs in accordance with any charity (internal) or external agency guidance, policy, and procedures.
Key Responsibilities
- Attend multi-agency and partnership meetings as required and in line with policies and service user needs. To act in a consultancy/advisory capacity for external agencies, such as statutory and other relevant agencies, in line with your roles and responsibilities for this post.
- Advise service users of their rights and options for seeking help and support, develop person centred support plans, underpinned by empowerment strategies, making referrals and co-ordinating the provision of multi-agency support where necessary, and advocate on behalf of service users to ensure barriers to accessing support and protection are minimised with a trauma informed response.
- Proactively assess the needs and safety of service users at risk, giving due regard to internal/external policies and procedures and adhering to SWACA Safeguarding policy.
- Work with Head of Operations and senior management, to ensure all monitoring and evaluations are complete and accurate and fully maintained, in line with service specifications and contract KPI’s. To engage and encourage service users in the development/enhancement of service delivery. keeping managers informed of any issues and successes.
- Support new staff members/students and volunteers within the induction process to including shadowing and sharing knowledge of processes within the organisation to ensure a smooth delivery of service.
- To maintain accurate, up to date and relevant case notes on both the SWACA Case Management and Local Authority systems. Write internal and external reports where required, including safeguarding conference reports, court reports, legal aid letters, team meeting minutes and reports for monitoring etc.
- Working within the confines of confidentiality/GDPR, to ensure professional boundaries are always maintained when working with service users staff volunteers and external bodies.
- To continue personal development e.g. Attending training, supervision, team meetings as directed and keep up to date on relevant legislation, policy and practice.
- It is a requirement of the post alongside your agreed work pattern, that some evening and weekend work is undertaken for which time in lieu will be authorised.
- To promote the interests of the Charity by supporting fundraising and public relation events
- Other similar duties may be allocated from time to time, appropriate to the general character of the post.
Important dates
Closing Date
September 4, 2025Shortlisting
w/c 05/09/2025Interviews
w/c 09/08/2025Domestic Abuse Caseworker with a focus on Older Persons
This post is restricted to women applicants only under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975
Due to the nature of SWACA’s work, it will be necessary for an enhanced disclosure to be secured before employment commences.
A little about the role... To provide a direct support service to victims / survivors of domestic abuse, with a focus on older person
To operate a helpline service for victim/survivors, professionals, and the wider community, you will conduct a full needs assessment, risk assessments, and a safety plan with a victim/survivor at the first point of contact, and you will be the allocated worker overseeing the case management by conducting person-centred advice and support sessions to assist the service user with the development of their personal plan.
Ensure effective access for all victim survivors of domestic abuse and encourage them to access support from the service through proactive contact, rapport building, and assessment.
Hold and manage a varied and fluctuating caseload with a focus on the older population of the borough. Working on a rota basis within the team to conduct comprehensive assessments of need and risk for women experiencing domestic violence referred to the service. Carry out short- and longer-term (when appropriate) risk management, safety planning, and support, and identify and refer to services appropriate to their needs in accordance with any charity (internal) or external agency guidance, policy, and procedures.
Attend multi-agency and partnership meetings as required and in line with policies and service user needs. To act in a consultancy/advisory capacity for external agencies, including Age Concern and other adult social care, children’s statutory services, and other relevant agencies, in line with your roles and responsibilities for this post.
Key Responsibilities
- Advise service users of their rights and options for seeking help and support, develop person centred support plans, underpinned by empowerment strategies, making referrals and co-ordinating the provision of multi-agency support where necessary, and advocate on behalf of service users to ensure barriers to accessing support and protection are minimised with a trauma informed response.
- Proactively assess the needs and safety of service users at risk, giving due regard to internal/external policies and procedures and adhering to SWACA Safeguarding policy.
- Work with Head of Operations and senior management, to ensure all monitoring and evaluations are complete and accurate and fully maintained, in line with service specifications and contract KPI’s. To engage and encourage service users in the development/enhancement of service delivery. keeping managers informed of any issues and successes.
- Work with Head of Operations and senior management, to ensure all monitoring and evaluations are complete and accurate and fully maintained, in line with service specifications and contract KPI’s. To engage and encourage service users in the development/enhancement of service delivery. keeping managers informed of any issues and successes.
- Support new staff members/students and volunteers within the induction process to including shadowing and sharing knowledge of processes within the organisation to ensure a smooth delivery of service.
- To maintain accurate, up to date and relevant case notes on both the SWACA Case Management and Local Authority systems. Write internal and external reports where required, including safeguarding conference reports, court reports, legal aid letters, team meeting minutes and reports for monitoring etc.
- Working within the confines of confidentiality/GDPR, to ensure professional boundaries are always maintained when working with service users staff volunteers and external bodies.
- To continue personal development e.g. Attending training, supervision, team meetings as directed and keep up to date on relevant legislation, policy and practice.
- It is a requirement of the post alongside your agreed work pattern, that some evening and weekend work is undertaken for which time in lieu will be authorised.
- To promote the interests of the Charity by supporting fundraising and public relation events
- Other similar duties may be allocated from time to time, appropriate to the general character of the post.
Important dates
Closing Date
September 4, 2025Shortlisting
w/c 05/08/2025Interviews
w/c 08/08/2025Children/Young Person’s Caseworker (Child on Parent Violence/Abuse Project)
SWACA is committed to offering all victim survivors of Sefton, free practical & emotional support, to survive the impact of domestic abuse
A little about the role...
To deliver direct interventions and provide tailored support services to children and young people (aged 8–18 years) who are displaying abusive behaviours towards their parents or carers.
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To support children and young people in recognising and changing harmful behaviours.
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To promote accountability and help them understand the impact of their actions.
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To foster empathy and emotional insight, enabling improved relationships within the family.
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To encourage positive decision-making by exploring consequences and promoting respectful communication.
Key Responsibilities
- To undertake initial and ongoing assessments relating to the needs of children / young people displaying abusive harmful behaviour to their parents, drawing on additional information from partner agencies where relevant, (e.g. children and young people with additional complex needs).
- To provide relevant and appropriate support program to the child and to refer to other relevant support services as appropriate e.g. with regards to Safeguarding.
- To ensure at all stages that the child / young person’s and parents needs are identified, prioritised, and addressed as far as possible.
- To ensure that service and outcomes are identified and met and can be demonstrated to the referral agency, parent/carer, and other relevant agencies.
- To advocate and liaise on behalf of the child / young person, with statutory and other agencies, should this be required.
- To act in a consultancy / advisory capacity for external agencies.
- To engage parents and children / young people in identifying and designing appropriate services.
- To hold and manage a varied and fluctuating caseload in accordance with agency guidance, policy and procedures.
- To maintain accurate, up to date and relevant case notes on both the Case Management and Local Authority system. Write internal and external reports were required, including safeguarding conference reports, court reports, legal aid letters, team meeting minutes, reports for monitoring etc
- To assist, support and supervise volunteers and students working in the agency.
- To contribute to the development of the service and take responsibility for personal development through active engagement in supervision, team meetings, training, board meetings and agency events, as required.
- To collect, retain and submit appropriate data required by SWACA, with full adherence to GDPR / Data Protection (legal) requirements.
- To promote the interests of the Charity by supporting fundraising and public relation events.
- Other similar duties may be allocated from time to time, appropriate to the general character of the post.
Important dates
Closing Date
August 29, 2025Shortlisting
w/c 30/08/2025Interviews
w/c 05/09/2025Chief Executive Officer
An exciting opportunity has arisen at SWACA for the position of Chief Executive Officer.
SWACA is a charity that has been supporting adults, children, and young people who have experienced domestic violence and abuse in Sefton since 1974. Today, our dedicated team pride themselves on providing a professional, holistic service to more than 1,500 families each year. The service includes advocacy, advice, counselling, structured programmes of work, parenting support and therapeutic support on a one-to-one, family or group basis and a dedicated specialist refuge service within the borough of Sefton.
Supporting a service user through their journey and to achieve their potential, building self-confidence, self-esteem and independence to care for themselves and their family is the ultimate goal for all those who we support.
The CEO will be an exceptional person, providing dynamic strategic leadership and direction, ensuring the organisation effectively supports survivors and works towards ending domestic violence and abuse. This involves shaping the charity’s vision, overseeing high quality, research and trauma informed service delivery, driving impact and innovation, operational excellence, managing financial sustainability, and advocating for survivors.
The CEO will build partnerships, raise the charity’s profile, and will ensure the organisation’s overall success and impact is realised and focused on both adult survivors of domestic abuse and children.
As we commence on a newly commissioned journey, we are looking for a dynamic individual to provide strategic leadership and inform transformation and improvement, through collaboration and mature partnership working. This calls for individuals to use the power of influence rather than positional authority to engage and align people, focus their teams, sustain momentum, and ensure success.
If you feel you have the attributes we are looking for, we would love to hear from you.
For an informal chat, contact Jane Leather chair of the board of trustees: jane.leather@swaca.com until 28th August when she goes on leave. From 28th August onwards contact Peter Morgan trustee: Peter.Morgan@swaca.com
Written applications to be submitted to recruitment2@swaca.com
Thank you for your interest in this post and for your interest in working for our wonderful charity.
A little about the role...
The CEO will be an exceptional person, providing dynamic strategic leadership and direction, ensuring the organisation effectively supports survivors and works towards ending domestic violence and abuse. This involves shaping the charity’s vision, overseeing high-quality research and trauma informed service delivery, driving impact and innovation, operational excellence, managing financial sustainability, and advocating for survivors. The CEO will build partnerships, raise the charity’s profile, and will ensure the organisation’s overall success and impact is realised and focused on both adult survivors of domestic abuse and children.
Key Responsibilities
- In conjunction with the Board of Trustees, develop SWACA’s maturity with the culture, values, people, strategy, systems, and processes needed to succeed both now and in the future.
- Ensure that the whole team is part of the setting and achieving of the Charity’s strategy.
- Place the experiences and views of the adults, children, and young people we support at the heart of SWACA’s strategy and development.
- Work to ensure the strategy is in line with external and legal changes, as well as changing needs of adults, children, and young people.
- Report regularly on progress with accountability for achieving strategic goals and performance of the Charity.
- Identify potential future risks and opportunities in conjunction with the Board to proactively plan and position the Charity for the future.
- Communicate and sustain an inspiring vision for the Organisation, ensuring services have the reach and are innovatively designed and delivered, ensuring everyone has the same opportunity to utilise and benefit from available resources, regardless of their background or characteristics
- Champion coproduction and continually place the views and experiences of the adults, children and young people at the heart of the Charity’s strategy and practice.
- Lead SWACA through opportunities and challenges, always seeking to meet the needs of our beneficiaries.
- Nurture and continue to build inclusive, collaborative and high performing teams and culture within our staff and volunteers in alignment with SWACA mission, where everyone can perform to their best potential.
- Drive the Charity’s performance by inspiring leaders through empowerment, development, and coaching. Creating and maintaining a learning and development culture that underpins performance improvement in all SWACA services.
- Ensure all services are managed and maintained to a high standard in day-to-day operations, frequently assessing quality assurance and minimising risks, with full regard to Health & Safety legislation.
- Have overall responsibility for safeguarding (adults and children), and ensuring the service complies with national and local guidance and legislation.
- Act as the ambassador and public face of SWACA, maintaining positive contact with external bodies such as the Borough Council, Health, Police, Third, Voluntary and Independent Sector partners.
- Oversee the on-going development of a publicity and marketing strategy for the Charity, including developing the organisation’s public profile through media and PR activities, including promoting its aims and values and building a strong and positive reputation.
- Be a confident spokesperson, able to represent the Organisation to people at all levels, from a position of credibility and expert knowledge, including engaging with, and representing SWACA with the media.
- Develop and implement an income generation strategy on behalf of the Board of Trustees.
- Take Strategic Leadership responsibility for the overall financial and operational health of the Charity, ensuring SWACA activities and assets are efficiently managed and in line with available resources.
- Develop a robust and strategic financial and income generation plan to ensure the sustainability of the Charity with the Senior Leadership Team (SLT).
- Oversee the preparation of budgets and business plans where appropriate, identifying the strengths and weaknesses in the Charity’s financial position and working with the Board of Trustees to address these.
- Accountable to the Board of Trustees, support them to fulfil their duties and responsibilities for the Charity by ensuring they receive timely advice and robust assurance in regard to Good Practice, Finance, Risk, Programmes, Human Resources, Performance (including impact and outcomes) and Infrastructure.
- Identify and implement effective risk management strategies and frameworks to measure progress against objectives.
- As a growing organisation, with increasing new services offered, and growing staff numbers (currently 30 staff), you will have a proven track record of implementing safe and effective systems and controls within an organisation or across organisations.
- Convey to SWACA’s Board of Trustees the activities of the Charity, including advising on strategy and policy formulation, leading the implementation of Board decisions. Annual Report, Business Plan, and other reports were appropriate.
