Permanent, Full-time
Refuge Support Worker (Days)
£24,700.00
38.5 hours per week (full-time)
Refuge Support Workers will work on a shift-based Rota pattern, over a 4 week rolling period, including weekends and bank holidays, to cover the hours of 8:00am to 8:oopm.
This post is restricted to women applicants only under the Equality Act 2010, Schedule 9, and Part 1—section 7 (2) e of the Sex Discrimination Act 1975.
An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post.
Job Purpose
To provide a high-quality day hours service supporting women and children service users experiencing / affected by domestic abuse living in SWACA’s dedicated refuge in Sefton.
Key Responsibilities
- To provide day to day direct support for families within the refuge service during the night, where required, being available to answer any queries / concerns the service user may have including carrying out welfare checks when needed.
- To ensure all new arrivals are provided with an information pack, a tour of refuge, full induction including explanation of refuge guidelines, and immediate emotional or practical support, to enable families to feel welcomed and settled in refuge.
- To ensure all relevant documentation is completed upon arrival, liaising with One Vision Housing, (OVH), as landlord, reporting repairs, providing information for HB purposes and being available to answer any queries / concerns the service user may have.
- To ensure service users exiting the refuge are fully supported. (Optional 12-week low level resettlement support for service users).
- To ensure daily health and safety building checks are carried out, being responsible for weekly room checks for health & safety / repairs purposes, and efficiently preparing vacant rooms for new arrivals.
- To ensure nightly health and safety building checks are carried out, and to efficiently prepare vacant rooms for new arrivals.
- Working within the confines of confidentiality / GDPR regulations, to ensure professional boundaries are always maintained when working with residents, staff, and external bodies.
- To immediately communicate any breaches of security, refuge guidelines / house rules or licence agreements, especially where there is concern about safety or a safeguarding concern, to the refuge manager or other relevant staff.
- In conjunction with One Vision Housing (OVH), ensure all risk assessments and fire checks are carried out in accordance with the refuge’s policies and procedures and all equipment i.e., fridges, washing machines, cookers, heating, furniture etc. are in safe working order.
- To ensure a good standard of hygiene is maintained in the refuge at all times, by making sure that all rooms are clean prepared with fresh bedding etc. and keep communal areas clean and tidy.
- To keep the refuge manager up to date with all key developments, at all times
- To take initiative with accessing your own personal development opportunities e.g., attending training, supervision, and team meetings, as directed.
- To carry out cleaning and other light manual duties when required.
- To promote the interests of the organisation at all times
- Other similar duties may be allocated from time to time, appropriate to the general character of the post.
